Terms

ORDER TIMELINE

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Our company handcrafts all products within 2-6 weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

 

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before its handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2-6 weeks to be created for you.

 

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

 

Care for your new product(s) by:

 

Following the directions included with the product.

Your product(s) can be damaged if:

Exposed to moisture unless created as an outdoor product including weather resistant finish and matierials.

 

Some outdoor products may need to be sanded and reurethaned to bring it back to the original beauty  every couple of years. The wood will age natuarlly if left out in the weather. Many prefer this natural patina.

 

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

 

SHIPPING

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Our company ships through the following carriers

USPS, UPS

 

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping for orders over [$0] [NATIONALLY / INTERNATIONALLY] with the discount code [CODE]

 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2-6 weeks to be handmade.

 

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

 

Additional non-returnable items:

* Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@tntwoodworkshop.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@tntwoodworkshop.com and send your item to: TNT Wood Workshop, 44 N. State Rd. 101, Milan, IN 47031.

 

Shipping

To return your product, you should mail your product to: TNT Wood Workshop, 44 N. State Rd. 101, Milan, IN 47031.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.